FAM Tourism FAQs
Find answers to common questions about our tours, bookings, and policies
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1. What types of tours do you offer?
We offer a comprehensive variety of tours including:
- Thrilling desert safaris
- City sightseeing tours of Dubai and Abu Dhabi
- Luxury yacht cruises
- Adventure activities (quad biking, dune bashing)
- Combo tour deals
- Dhow cruises with dinner
- Specialized tours to Hatta Mountains and Khor Fakkan
Our portfolio is constantly expanding to bring you the best experiences in the UAE!
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2. How can I book a tour?
We offer multiple convenient booking options:
- Online Booking: Visit our website, select your preferred tour, and click the “Book Now” button for instant confirmation
- Phone Booking: Call us personally at +971506195711 during business hours
- WhatsApp: Message us for personalized assistance and customized tour packages
For last-minute bookings (within 12 hours of tour time), please call us directly to ensure availability.
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3. What is your cancellation policy?
Our cancellation policy is designed to be fair for both our customers and our operations:
- 24+ hours notice: Full refund guaranteed
- 12-24 hours notice: 50% refund or reschedule option
- Less than 12 hours notice: Non-refundable, but rescheduling may be possible
Cancellations must be made at least 24 hours before the scheduled tour departure time to qualify for a full refund. Please note that specific conditions may apply depending on the type of tour and booking terms.
We always recommend reviewing the complete cancellation policy at the time of booking as some premium experiences may have different terms.
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4. Are the tours guided?
Yes, absolutely! All our tours include professional, expert guides who are:
- Knowledgeable about Dubai and Abu Dhabi’s history and culture
- Fluent in multiple languages
- Trained in safety protocols
- Committed to enhancing your overall experience
Our guides ensure your safety, provide valuable insights, and make your journey memorable throughout the tour.
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5. How can I contact you for bookings or inquiries?
We offer multiple channels for your convenience:
- Phone: +971-50-1414087 (9:00 AM – 10:00 PM GST)
- Email: info@famtourism.com
- WhatsApp: +971-50-1414087
- Office: Persia Cluster O-06 office No-16 International City, Dubai U.A.E
For the fastest response, contact us via WhatsApp or phone during business hours. We guarantee response within 30 minutes during operating hours.