Terms & Conditions

Applicability of The Agreement

This agreement (“user agreement”) incorporates the terms and conditions for Fam Tourism to provide services to the person(s) (“the User”) intending to purchase or inquiring for any products and/or services of Fam Tourism by using Fam Tourism websites or using any other customer interface channels of Fam Tourism which includes its sales persons, offices, call centers, advertisements, information campaigns etc. Both User and Fam Tourism are individually referred to as ‘party’ to the agreement and collectively referred to as ‘parties’.

User’s Responsibility of Cognizance

The Users availing services from Fam Tourism shall be deemed to have read, understood and expressly accepted the terms and conditions of this agreement. This agreement shall govern the desired transaction or provision of such services by Fam Tourism for all purposes. It shall be binding on the User. All rights and liabilities of the User and/or Fam Tourism concerning any services to be provided by Fam Tourism shall be restricted to the scope of this agreement.

Fam Tourism reserves the right, in its sole discretion, to terminate access to any or all Fam Tourism websites or its other sales channels and the related services or any portion thereof at any time, without notice, for general maintenance or any reason whatsoever.

Third Party Account Information

By using the Account Access service in Fam Tourism websites, the User authorizes Fam Tourism and its agents to access third party sites, including that of Banks and other payment gateways, designated by them or on their behalf for retrieving requested information. While registering, the User will choose a password and is responsible for maintaining the confidentiality of the password and the account.

Confidentiality

Any information that is specifically mentioned by Fam Tourism as Confidential shall be maintained confidentially by the user. It shall not be disclosed unless as required by law or to serve the purpose of this agreement and the obligations of both the parties therein.

Website And Mobile App Usage

Your use of any information or materials on the website and mobile app is entirely at your own risk. Fam Tourism shall not undertake any liability for this. It shall be your own accountability to ensure that any products, services, or information available through our website or app meet your explicit specifications.

You are restrained from altering, duplicating, distributing, transmitting, reproducing, publishing, licensing, or selling any information, software, products, or services acquired from this website or app. Duplication of content from the website and app is forbidden. This is by the copyright notice and forms a part of the Terms of Use. Additionally, Fam Tourism reserves the private right to modify, revise, and delete any of the contents without giving prior notice to any person.

Usage Of The Mobile Number Of The User By Fam Tourism

Fam Tourism may send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change, or any such other information relevant for the transaction, via SMS or by voice call. Fam Tourism may also contact the User by voice call, SMS, or email in case the User couldn’t or hasn’t concluded the booking, for any reason whatsoever. This is to know the preference of the User for concluding the booking and also to help the User with the same.

The User hereby unconditionally consents that such communications via SMS and/or voice call by Fam Tourism is (a) upon the request and authorization of the User, (b) “transactional” and not an “unsolicited commercial communication” as per the applicable guidelines and (c) in compliance with the relevant guidelines of local telecom authority.

Responsibilities of the User

Fam Tourism is responsible only for the transactions that are done by the User through Fam Tourism. Fam Tourism will not be responsible for screening, censoring, or otherwise controlling transactions. This includes whether the transaction is legal and valid as per the laws of the land of the User.

The accuracy of the data and bookings have to be cross verified by the user. The user warrants that they will abide by all such additional procedures and guidelines, as modified from time to time, in connection with the use of the services. The User further warrants that they will comply with all applicable laws and regulations regarding use of the services with respect to the jurisdiction concerned for each transaction.

Insurance

Unless explicitly provided by Fam Tourism in any specific service or deliverable, obtaining sufficient insurance coverage is the obligation/option of the user. Fam Tourism doesn’t accept any claims arising out of such scenarios.

Insurance, if any provided as a part of the service/product by Fam Tourism shall be as per the terms and conditions of the insuring company. The User shall contact the insurance company directly for any claims or disputes. Fam Tourism shall not provide any express or implied undertakings for acceptance of the claims by the insurance company.

Force Majeure Circumstances

The user agrees that there can be exceptional circumstances where the service operators like the airlines, hotels, the respective transportation providers or concerns may be unable to honor the confirmed bookings. This can be due to various reasons like climatic conditions, labor unrest, insolvency, business exigencies, government decisions, operational and technical issues, route and flight cancellations etc.

If Fam Tourism is informed in advance of such situations where dishonor of bookings may happen, it will make its best efforts to provide a similar alternative to its customers. It may also refund the booking amount after reasonable service charges, if supported and refunded by the respective service operators. The user agrees that Fam Tourism, being an agent for facilitating the booking services, shall not be responsible for any such circumstances. The customers have to contact the service provider directly for any further resolutions and refunds.

Safety Of Data Downloaded

The User understands and agrees that any material and/or data downloaded or otherwise obtained through the use of the Service is done entirely at their discretion and risk. They will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.

Nevertheless, Fam Tourism will always make its best endeavors to ensure that the content on its websites or other information channels are free of any virus or such other malwares.

Visa Obligations of the User

The travel bookings done by Fam Tourism are subject to the applicable requirements of Visa which are to be obtained by the individual traveler. Fam Tourism is not responsible for any issues, including inability to travel, arising out of such Visa requirements. It is also not liable to refund for the untraveled bookings due to any such reason.